FAQ

Shipping & Orders

What is the minimum order?

The minimum product order value is $250.

How much is shipping?
Orders less than $500 are subject to a $9.95 per box shipping charge. This rate is per shipping box, not per cigar box.
What is the minimum for Free Shipping?
The minimum for free shipping is $500 (excluding taxes and discounts) for orders within the contiguous United states.  Orders outside the continuous United States (AK, HI, GU, PR, VI) will be charged actual shipping cost. 
Do you ship internationally?
We only ship to the US territories: Guam, Puerto Rico, and the US Virgin Islands.
How long before my order ships?

Orders will ship within 24 hours of being placed. Most orders placed before 2:30 PM will ship the same day.

Same Day Shipping

We strive to ship all orders placed before 2:30pm (Pacific Time Zone) the same day they are placed.

Sign In

How do I log in for the first time?

Go to the Sign In page. Hit password reset. Use your customer number and new password to access your account and place an order.

What is my Account Number?
Your account number is your customer account number issued by Phillips and King. It can be found on the top right hand corner of your invoices.  Account number is not your email address. 

For account number information call 800-532-4427 or email webinfo@phillipsandking.com or use our contact us form.

I’m not sure I typed my password correctly. How can I check?
Click the ‘eye’ icon in password field to see what you typed.
Can I use the new P&K website if I do not have an email address?
You will need a valid email address to use the new P&K website.  Like many websites,  order confirmations, temp passwords, etc., are all sent via email.
Do I need to re-enter my account number and password every time I log in to the website?
Yes. For security reasons you will need to enter your credentials upon login. If you have trouble remembering your credentials you can save passwords in your browser settings.
What if I only have one email address and multiple stores?

You will sign in to the site with the account that has your email address associated with it, and then select the billing and shipping address for the store you wish to place an order for. If you have a question about how your account is set up do not hesitate to contact your P&K sales representative.

Orders

Where can I view my orders and order history?
In your account, at the top, there is a drop down menu.  Click on your account number and business name at the top of the page. You can print invoices and track an order from the Invoice History page. You can view and reorder past orders on the Web Order History page.
Can I pause the cart and call my rep with questions?
Yes, you can save your order in the cart, then call your sales rep. You can ask questions and adjust your cart accordingly.
My cart disappeared. Where is it?
If you switch devices without saving the order, the cart may disappear. If you save your orders, you can switch devices and bring it up. Make sure to save your orders if you use multiple devices.
How long does a saved cart remain saved?
Forever. Carts do not expire.  You can update many times.
How can I check my running total or item QTYs in my cart?
Check the cart icon in upper right corner.  You will see the running dollar value total for the order and the number of line items in the cart.  The total shown includes taxes, shipping, handling, and any discounts.
Where is my Quick-List from the old website?
We were not able to import the quick lists from the old website, however the new website offers many convenient options for reordering items. You can create wish-lists, save orders and also reorder items directly from previous web orders.
Order Approvals
If a store owner or manager wants to review an order before its placed. the buyer should create the order, then save it and notify the manager that its ready for approval. Manager or owner can then log in, select payment details and release the order.

Becoming a Customer

How do I start ordering with Phillips and King?

New customers must complete an account application and submit licenses. Select the Create Account button above. Once the account is approved, log on to the website and start ordering.

How do I change my shipping address?
If you need to add a shipping address to an account, contact Phillips and King customer service. Once the address has been set up, you can select the shipping address under "my account". 
How do I use my promo code?

Go to the shopping cart and enter the promo code. The discount will show on the cart and be applied at checkout.

Other

What browser should I use?

While the P&K website works on all browsers, Google Chrome is preferred. 

Does the site log me off after a period of time?
The site will log you out after 20 minutes of inactivity or when you close your browser window.