FAQ

The minimum product order value is $250. The product order value does not include hazardous materials fees, shipping, handling, or taxes.

Orders less than $500 are subject to a $9.95 per box shipping charge. This rate is per shipping box, not per cigar box.

The minimum for free shipping is $500 (excluding taxes and discounts) for orders within the contiguous United states.  Orders outside the continuous United States (AK, HI, GU, PR, VI) will be charged actual shipping cost. 

With the new federal law in place requiring age verification to buy tobacco products, all shipments are now required to have a verified adult signature. We have been forced to add this unavoidable fee of $3.00 per shipping box to process this verification by our shipping carriers.

We only ship to the US territories: Guam, Puerto Rico, and the US Virgin Islands.

Orders will ship within 24 hours of being placed. Most orders placed before 2:30 PM PST will ship the same day.

We strive to ship all orders placed before 2:30pm (Pacific Time Zone) the same day they are placed.

You must select 10+ and manually input the QTY you want. 

Go to the Sign In page. Hit password reset. Use your customer number and new password to access your account and place an order.

Your account number is your customer account number issued by Phillips and King. It can be found on the top right hand corner of your invoices.  Account number is not your email address. 

For account number information call 800-532-4427 or email webinfo@phillipsandking.com or use our contact us form.

Click the ‘eye’ icon in password field to see what you typed.

You will need a valid email address to use the new P&K website.  Like many websites,  order confirmations, temp passwords, etc., are all sent via email.

Yes. For security reasons you will need to enter your credentials upon login. If you have trouble remembering your credentials you can save passwords in your browser settings.

You will sign in to the site with the account that has your email address associated with it, and then select the billing and shipping address for the store you wish to place an order for. If you have a question about how your account is set up do not hesitate to contact your P&K sales representative.

In your account, at the top, there is a drop down menu.  Click on your account number and business name at the top of the page. You can print invoices and track an order from the Invoice History page. You can view and reorder past orders on the Web Order History page.

Yes, you can save your order in the cart, then call your sales rep. You can ask questions and adjust your cart accordingly.

Forever. Carts do not expire.  You can update many times.

Check the cart icon in upper right corner.  You will see the running dollar value total for the order and the number of line items in the cart.  The total shown includes taxes, shipping, handling, and any discounts.

The quick lists the old website is now saved as a wish list in your account. Go to your Wish List.

If a store owner or manager wants to review an order before its placed. the buyer should create the order, then save it and notify the manager that its ready for approval. Manager or owner can then log in, select payment details and release the order.

New customers must complete an account application and submit licenses. Select the Apply Now button above. Once the account is approved, log on to the website and start ordering.

If you need to add a shipping address to an account, contact Phillips and King customer service. Once the address has been set up, you can select the shipping address under "my account". 

Go to the shopping cart and enter the promo code. The discount will show on the cart and be applied at checkout.