If you have questions or concerns regarding this policy, you should first contact P&K using the "Contact Us" link on the footer of the page.
Information Collection and Use
Use of Contact Information: Our primary goal in collecting personally identifiable information is (1) to provide you content, offers, and advertising by direct mail, email, and/or in other ways; (2) to monitor and conduct reviews of our products and offers; (3) to help us improve and develop products; (4) to send you administrative and/or legislative-related communications; and (5) to otherwise contact you related to any of these reasons or at your request.
If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
Information Collected Upon Registration
Contact List: When you request to be added to our brand contact list, we may ask you to provide personal information, such as your full name, user name, password, address, date of birth, email address, marital status, gender, telephone number and other information that you decide to provide us with, or that you decide to include in your profile. We may also work with third parties to supplement the information you provide with other data so that we may customize our offers to you.
Age and Identity Verification: If you elect to sign up to our brand contact list, for age and identification purposes, we may collect, and work with third parties to confirm your age and identity by using, your name, address, and date of birth.
Nonpersonal Aggregate Data/ Log Data: When you visit the Website, our servers automatically record information that your browser sends whenever you visit a website as Log Data. This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the websites you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Website and of our service, and for the Website's technical administration.
Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. P&K reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Other Technologies: Other technologies used include clear GIFs. Clear GIFs also known as web bugs, beacons or tags, are small graphic images placed on a web page, web-based document, or in an e-mail message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document or e-mail message. Clear GIFs help us analyze our customers' online behavior and measure the effectiveness of our websites and email communications. We work with certain service providers that help us track, collect, and analyze this information. Clear GIFs on our websites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the websites. This information may include your computer's IP address, your browser type, your Internet service provider (ISP), your operating system, date and time information, and other technical information about your computer. Clear GIFs in our emails may be used to track your interactions with those messages, such as when you receive, open, forward, or click a link in an email message from us.
We may also combine the information we collect from cookies and Clear GIFs with other information that we have collected from you. This information may be used for purposes of improving our websites, personalizing your online experience, tailoring our communications with you, and determining the effectiveness of our advertising.
Third Party Websites: From time to time, we may provide links to third party websites. These websites operate independently from P&K, and may have their own privacy statements in place, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are unrelated to P&K, we are not responsible for their content or any use of the websites.
How We Protect Personal Information
We use standard security measures on this website to help protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on this website. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet.
We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and general marketing and advertising, direct marketing campaigns and product development, distribution and sales. We will share your personally identifiable information with these third parties and parties they may engage to support their efforts, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
Controlling "Spam" or Unsolicited Email: P&K is concerned about controlling unsolicited commercial email, or spam. We are against the use of spam and will not sell, lease, or rent our email lists to third parties.
Law Enforcement: P&K cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of P&K or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Your California Privacy Rights: If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email as provided below. Indicate in your email that you are a California resident making a "Shine the Light" inquiry.
Terms & Agreement
PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN YOU USE OUR WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND POLICIES.
These Terms of Service are hereby effective on June 15, 2015 and will apply to the website that you are visiting, PhillipsAndKing.com (the "Website"), which is owned by Phillips & King International, Inc. ("P&K"), and sets forth the terms that P&K offers you access to the Website and the terms you accept by accessing the Website. Your use of the Website constitutes your acceptance and agreement to the following terms:
Illegal or Abusive Usage is Strictly Prohibited: You must not abuse, harass, threaten, impersonate or intimidate other users of our Website. You may not use the Website for any illegal or unauthorized purpose. You agree that you will not access the Website from any territory where its use or contents is illegal, and that you, and neither P&K nor its affiliates, are responsible for compliance with applicable local laws. Should you be found to have engaged in illegal or abusive usage of our Website, P&K will suspend your account or usage as applicable.
Access Costs, Equipment, and Software: You must provide at your own expense the equipment and Internet connections that you will need to access the Website. The Website may require the use of certain third-party software. You are responsible for all costs associated with acquiring such software, if any, and complying with any licenses associated with such software. We are not responsible for any costs you incur to access or use the Website.
Material You Submit: You acknowledge that you are responsible for any submission you make, including the legality, reliability, appropriateness, originality and right to grant a license to use any such material. You may not upload to, distribute or otherwise publish through the Website any content that (i) is libelous, defamatory, fraudulent, obscene or threatening; infringing on third parties' intellectual property rights, including but not limited to trademark, copyright or patent rights, right of publicity, right of privacy, trade secret or other proprietary rights; or harassing, abusive, illegal or otherwise objectionable, (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any applicable law, statute, ordinance or regulation, or (iii) may contain software viruses, spyware, Trojan horses, political campaigning, chain letters, mass mailings, commercial advertising or any form of "spam." You may not use a false email address, impersonate any person or entity or otherwise mislead as to the source or origin of any content. You may not upload commercial content onto the site.
BY SUBMITTING A PHOTO, COMMENT OR OTHER CONTENT (COLLECTIVELY, "CONTENT"), YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE POSTED ON PHILLIPSANDKING.COM AND/OR OTHER WEBSITES OR SOCIAL MEDIA PLATFORMS OWNED OR CONTROLLED BY P&K, OR ITS AFFILIATED COMPANIES, IN ITS SOLE DISCRETION. P&K reserves the right to, and may or may not, monitor or screen Content prior to posting it. By submitting Content you acknowledge that P&K has no obligation to use or post any Content you submit.
By submitting Content you warrant and represent that it: (a) is your original work, (b) does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; (c) that you have obtained permission from any person who's name, or likeness is included in the Content (if any); and (d) that publication of the Content by P&K will not infringe on any third party rights. By submitting Content you hereby agree to indemnify and hold harmless P&K, its brands and its affiliated or associated companies from any claims to the contrary.
By submitting Content you grant P&K, its brands, and their agents an unlimited, worldwide, perpetual, license and right to publish, use, display, publicly perform, adapt and modify the Content, or any component thereof, with or without attribution, as well as to use your name, likeness, and other personally identifying indicia ("Name and Likeness"), in any way, including for advertising and promotional purposes, in any and all media, without limitation at to time or territory, and without additional consideration to you. You acknowledge that you have no right to review or approve how your Content or Name and Likeness is used.
By submitting a photo, video, essay or comment, you are granting P&K certain rights to use the photo, video, essay, or comment, as well as your name and likeness, as set forth in these terms of submission.
Trademarks and Copyrights: The Website may feature trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data that are the property of P&K and its affiliates or licensors. The Website also may include trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data of other third parties. All of these trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data are the property of their respective owners, and you agree not to use them in any manner without the prior permission of the applicable owner. The Website and all of its content are protected under copyright, trademark and other laws of the United States and other countries.
Intellectual Property Rights of Others: We respect the intellectual property rights of others, and we request that our visitors do the same. This website includes user-submitted materials, and we cannot and do not monitor all of the material submitted to the site.
By using the site, you may be exposed to content that you may find offensive, indecent, inaccurate, misleading or otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of the site and any content on the site, including, but not limited to, whether you should rely on such content.
Notwithstanding the foregoing, you acknowledge that we shall have the right (but not the obligation) to review any content that you have submitted to the site, and to reject, delete, disable or remove any content that we determine, in our sole discretion, (a) does not comply with the terms and conditions of this Agreement; (b) might violate any law, infringe upon the rights of third parties or subject us to liability for any reason; or (c) might adversely affect our public image, reputation or goodwill. Moreover, we reserve the right to reject, delete, disable or remove any content at any time, for the reasons set forth above, for any other reason or for no reason.
If you believe your work has been used in a manner that may constitute copyright or trademark infringement, you may notify our agent, who can be reached at:
Phillips & King International, Inc.
Attn. Michael Froch / General Legal Counsel
5449 Endeavour Court
Moorpark, CA 93021
Telephone: (800) 358-8100
Please include all of the following in your notification:
1. A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright or trademark that is allegedly infringed;
2. A description of the work you claim has been infringed;
3. A description of where the material you claim is infringing is located on the site, including by providing a URL to the page containing the material;
4. Your address, telephone number, email address and all other information reasonably sufficient to permit P&K to contact you;
5. A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright or trademark owner, its agent or the law; and
6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or trademark owner, or authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.
Disclaimers: The material contained on the Website may contain inaccuracies and typographical errors. You agree that we are not liable for content that is provided by others. We have no duty to prescreen content that is submitted by third parties (including you) to the Website, but we have the right to refuse to post or to edit submitted content. We reserve the right to remove content for any reason, but we are not responsible for any failure or delay in removing such material. Changes are periodically made to the site and may be made at any time.
YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE WEBSITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, P&K EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE WEBSITE ARE NONINFRINGING; THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE WEBSITE WILL BE SECURE; THAT THE WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE WEBSITE WILL BE COMPLETE, ACCURATE, RELIABLE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THE WEBSITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM P&K OR THROUGH OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY OF ANY KIND. P&K DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. IN CERTAIN STATES, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT NEITHER P&K NOR ANY OF ITS AFFILIATES OR THIRD-PARTY CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES RELATING TO OR RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THE WEBSITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF EMAIL MESSAGES YOU SEND US. THESE INCLUDE DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, YOUR LOSS OF PROFITS, LOSS OF DATA, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES.
THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, AS THE RESULT OF NEGLIGENCE OR OTHERWISE ARISE OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS OR MATERIALS AVAILABLE FROM THE WEBSITE, AND EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN NEGLIGENT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Jurisdiction: The Website has been designed to comply with the laws of the United States of America. If any material on the Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. We recognize that it is possible for you to obtain access to the Website from any jurisdiction in the world, but we have no practical ability to prevent such access. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Any disputes that arise out of this Agreement which cannot be settled by negotiation will be submitted to binding arbitration pursuant to the rules of the American Arbitration Association ("AAA"), which shall be the appointing agency of arbitrator(s) and provide its traditional administrative services. The arbitrator(s) shall apply the laws of the State of California to the arbitration proceedings. The parties may agree to the venue for the proceeding, but in the absence of mutual agreement the venue shall be Los Angeles, California. All expenses relating to the arbitration, including attorney fees shall be borne by each party as incurred.
Last Updated: June 16, 2015
Terms & Conditions of Sale
1.1. Phillips & King International, Inc. (P&K) will accept orders 24/7 by phone at 800-532-4427 and via our website: www.phillipsandking.com
1.2. Orders are also accepted by fax at 805-531-8896.
1.3. Account Managers are available Monday through Friday, 6:00 A.M. to 5:30 P.M. PST.
1.4. During unattended hours or holidays, calls will be routed to your Account Manager's voicemail.
1.5. Prices are subject to change without notice.
1.6. If applicable, customers must specify their tax jurisdiction and provide appropriate licenses.
2. Minimum Order:
2.1. Minimum order is $250.00 (excluding tobacco taxes if applicable), including back orders. Back orders are not shipped automatically.
3. Freight and Handling (F&H):
3.1. F&H Minimum: $500
3.2. Orders at (or more than) the applicable F&H Minimum of qualifying products (excluding tobacco taxes) are prepaid via ground shipping within the contiguous United States.
3.3. Orders of less than the applicable F&H Minimum will be subject to a shipping charge $9.95 per order.
3.4. Next Day Air and 2nd Day Air upgrades are available at additional cost to the Customer.
3.5. Orders to be shipped outside of the contiguous United States are subject to additional fees as follows: Shipments to Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands will be sent by 2nd Day Air and billed at additional costs.
3.6. Each order will be assessed a Materials & Handling Surcharge of $7.95.
3.7. Free shipping offer excludes display humidors, pallet orders, and shipping outside the contingous United States.
3.8 Adult Signature Required Fee- Each box in every order from P&K must be received by an adult, age 21 or over, presenting valid ID as required by law. To verify this process, an Adult signature verification and signature is required and recorded by the shipper for each box. An Adult signature Required Fee of $3.00 will be assessed for each box received.
Any shipment returned due to lack of an adult receiver will be assessed a restocking fee.
4. Payment Options:
4.1. Initial orders must be paid by secured terms in the form of Credit Card, Prepaid Wire, or Electronic Funds Transfer (EFT).
4.2. Initial EFT orders will be Pack-Bill-Hold (PBH). Subsequent EFT orders will be initiated when product is shipped. Please ask your Sales Rep about further details.
4.3. Customers who are delinquent on their accounts will revert to one of the terms listed above in 4.1.
4.4. COD company check terms may be established upon successful credit approval.
4.5. COD orders will be charged a $12 processing fee per box.
4.6. EFT and bank wire orders receive a 2% discount off of total qualifying product cost (excluding tobacco taxes). EFT discount does not apply to JUUL products.
4.7. Non-Sufficient Funds (NSF) Fees of $40.00 will be assessed on returned checks and EFT withdrawals.
4.8. In the event of NSF, 2% discounts previously offered on terms or for EFT orders will be revoked for that order and the next two (2) orders will be Pack-Bill-Hold. Orders placed in excess of a customer's current credit limit, will also be subject to Pack-Bill-Hold.
4.9. Any price discrepancies must be identified and reported to the Account Manager within 30 days of receipt.
5.1. Product that arrives damaged, or has been is incorrectly shipped or taxed must be reported to the Account Manager within two (2) business days of receipt to arrange for pickup or replacement.
5.2. Returnable product* (Excludind ALL lighters) will be accepted up to ninety (90) days after date of invoice, provided that it is in like-new condition and has been properly cared for. For example, cigar boxes/bundles must be humidified properly, and products must be in working order. A 20% restocking fee may be applied to any returned product.
5.2.1 Non-Returnable Products. Phillips and King does not take returns on Butane, Lighters, Hazmat items, Juul, RJR products, E-liquid, and vaporizer devices.*
5.3. Only full or complete boxes or cartons (P&K sell units) of product will receive credit.
5.4. If it is necessary to return product, contact your Account Manager at 800-532-4427 to arrange for a Return Authorization (RA) number.
5.5. Customers must obtain an RA number from P&K before returning product to ensure timely and accurate credit.
5.6. Securely package the product to be returned, write your RA number and customer number on the box and send to:
Phillips & King International
5449 Endeavour Court,
Moorpark, CA 93021
5.7. Returns received by P&K without an RA Number will be considered a Refused Order. See Section 7 below.
5.8. Products returned that do not appear on the RA will not receive credit.
5.9. RA's left open or unused for 30 days will be voided.
5.10. Return of Stamped or Taxed Merchandise:
5.10.1. If the Customer affixed tax stamps to the merchandise (cigarettes), P&K will only issue credit for the product cost.
5.10.2. A tax stamp affidavit will be issued for those cigarette tax stamps received by P&K that were applied by the Customer.
6. No Hazmat Returns:
6.1. Customers agrees not to return or send to P&K any lighters, lighter fluid/butane or any other Hazardous Materials to P&K regardless of the product origin.
6.2. Customers further agree not to use any boxes that bear hazmat labels, hazmat warnings or hazmat markings when returning products under a Return Authorization Number issued by P&K.
6.3. Customer acknowledges that the actual damages likely to result from the failure of Customer to abide by the terms and conditions stated in this No Hazmat Returns section may be difficult for P&K to ascertain or prove in the event said terms and conditions are breached.
6.4. Therefore, if Customer fails to abide by the terms and conditions of this No Hazmat Returns section as stated herein, Customer shall pay to P&K, as liquidated damages, a fee of five hundred dollars ($500.00).
7. Refused Orders:
7.1. Orders refused by Customers and returned to P&K will be charged all freight costs associated with shipment in addition to a restocking fee of 20% of the total invoice value.
There may be items in the P&K catalog, flyer or on its website that are not legal in the Customerís city or state. It is the Customer's obligation to check local and state laws to establish the legality of receiving the products before ordering.
* The list of non-returnable products in section 5.2.1 is not expected to be all-inclusive, Due to changing manufacturer requirements, Phillips & King International cannot take returns on certain products including but not limited to: Butane, Lighters, Hazmat items, Juul, RJR Products, E-Liquid, and vaporizer devices. Please contact your Sales Team Member for an up-to-date list of these non-returnable products.
These Terms & Conditions Are Subject To Change Without Prior Notice. Phillips & King International, Inc., reserves the right to refuse service to anyone for any reason not prohibited by law.